Owner guide · Reviews
12 review reply examples for restaurants
Change the names and details, keep the tone. Short, calm and specific always works better than long and defensive.
Run the free check · Call (515) 493-0243 · Tiếng Việt · Español
Step by step
- Long wait. “Mike, I’m sorry. 40 minutes is too long. We have changed how we time pickup orders. Please call me at [phone] and your next meal is on us. [Name], owner.”
- Cold food. “Thank you for telling us, Ana. Food should never reach you cold. Please call [phone] so we can make it right.”
- Wrong order. “Sorry we mixed up your order, James. We now check every bag against the ticket before it goes out. Call us and we will fix it.”
- Rude staff complaint. “That is not how we want anyone treated. I am talking with our team. Please reach me at [phone], [Name].”
- Five stars, no text. “Thank you for the five stars! See you again soon.”
- Detailed praise. “Thank you, Linh! The broth is my mother’s recipe and we start it at 6 every morning. Come back soon.”
Reviews
- How to respond to a bad review
- Can you remove a Google review? What actually works
- Fake reviews on your restaurant: how to spot and report them
- How to get more 5-star Google reviews
- How to reply to good reviews
- Yelp reviews: what restaurant owners can and cannot do
Six more short ones
Price complaint: “Thank you for the feedback. Our prices follow what we pay for fresh ingredients, and we try to keep portions generous.” Parking: “Thanks for the tip, there is free parking behind the building.” Returning guest: “Always good to see you, Sam!” First visit: “So glad your first visit went well!” Catering: “Thank you for having us at your party!” Dietary: “Thank you for asking about allergies; please call us before ordering and we will help.”
EatFuti is in Des Moines, Iowa, and works with independent restaurants across the United States, most of all in Iowa, Minnesota, Missouri, Kansas and Texas.
How it works with EatFuti
- Run the free check. Three minutes, no sign-up. See your Google page, where your Order button goes and how your site does on a phone.
- Say yes. Send your photos and menu, or we take the menu from your POS or online. Online ordering is live 48 to 72 hours after signup.
- Your website goes up. Built for you from your photos, menu and reviews, right after ordering is live. You approve it before it goes up.
Questions owners ask
Is it okay to use templates?
Yes, as a start. Change at least the name and one detail so each reply reads like a person wrote it.
Should I sign with my name?
Yes. A name and “owner” makes the reply feel real and accountable.