Owner guide · Reviews

How to reply to good reviews

A reply to a happy guest takes 30 seconds, makes a regular feel seen, and shows new guests that real people run the place.

Run the free check · Call (515) 493-0243 · Tiếng Việt · Español

Step by step

  1. Thank them by name. “Thank you, Linh!” Simple and personal.
  2. Mention what they liked. If they praised the broth, talk about the broth. It shows you read it.
  3. Add one small human detail. Who made it, where the recipe is from, or a new dish they might like.
  4. Invite them back. One warm line, not a sales pitch.
  5. Keep it short. Two or three sentences. Do not copy the same reply under every review.

Reviews

Example replies

“Thank you, Linh! The broth is my mother’s recipe, and we make it fresh every morning. See you soon.” “Thanks, Carlos! Glad the al pastor hit the spot. Try the birria next time.” “We loved having your family here for the birthday, Mai. Come back soon!”

EatFuti is in Des Moines, Iowa, and works with independent restaurants across the United States, most of all in Iowa, Minnesota, Missouri, Kansas and Texas.

How it works with EatFuti

  1. Run the free check. Three minutes, no sign-up. See your Google page, where your Order button goes and how your site does on a phone.
  2. Say yes. Send your photos and menu, or we take the menu from your POS or online. Online ordering is live 48 to 72 hours after signup.
  3. Your website goes up. Built for you from your photos, menu and reviews, right after ordering is live. You approve it before it goes up.

Questions owners ask

Do I need to reply to every good review?

Not every one, but reply to as many as you can, especially detailed ones. It encourages more reviews.

Should I add keywords to my replies?

Write naturally. Mentioning the dish the guest liked is enough.